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From eCommerce to Omnichannel: A Mindset shift  


Shobha Kansal, Director of Category Leadership, The Kraft Heinz Company

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Some of the key highlights from the presentation include:

  • Learn what it means to have an Omnichannel mindset versus an eCommerce one and why it is important in today’s day an age when we look at our shoppers

  • Hear about a few of Kraft Heinz’s workstreams that they used to approach this mindset shift over time since 2020

  • Discover how to break down internal silos in order to create stakeholder buy-in of the omnichannel mindset

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